Shipments and returns
Your shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Custom orders: orders that are customized may take 3-5 business days to process before shipping
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Return Policy:
We accept returns within 14 days of delivery. Items must be unused, in their original condition, and include all original packaging. Customers are responsible for return shipping unless the item arrived damaged or defective. Please contact us before returning any item to receive return instructions.